PUB USER: etakeh32

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I offer top-quality translations from English to German and vice versa. As an American who was born in Germany, where I also graduated from a German school, I speak both languages flawlessly.
Before becoming a translator in 2012, I worked in sales&marketing for four years while obtaining my A.A. in sociology, followed by ten years in the IT industry with focus on Linux and network security.

Salt Lake City, UT
Level 1&2 Technical Support Representative (EVault)
Provided outstanding bi­lingual technical support to international
clientele via phone, e­mail and chat under minimal supervision.
Other duties included, but were not limited to:
•
Monitoring and enhancing production environments
•
Quality­Assurance & Product Improvement
•
Creating and maintaining Linux­related Knowledge Base
•
Designing and presenting training­courses for new­hires, as well
as for existing employees.

Salt Lake City, UT
Multi­lingual Shared Help Desk (CSS Corp.)
Acted as internal helpdesk on five different projects including:
• IXIACOM • Teradata • Dolby Laboratories

Level 1 Technical Support (Unisys via Tekniligenz Inc.)
Responsible for supporting all 7/11 stores in US and Canada
Store Clerk (Maverik Store #418)
Operated cash­register, cleaned, stocked shelves. Provided training

Support & Repair Technician (Simply Mac)
First point of contact for troubled customers

Sales Area Manager (DELL Computers via RJA Inc.)
Hired, trained and supervised five employees during the
introduction of DELL products at AAFES stores throughout Germany.

Various (Various)
Worked in retail for AAFES and as Sales Representative for
companies such as Apple, Pioneer, JVC, Toshiba, BOSE, Panasonic